Fuji Logistics Europe B.V.

  • Rodgau, Deutschland

1 Stellenangebote bei Fuji Logistics Europe B.V.

Fuji Logistics Europe B.V. Rodgau, Deutschland
23 Mrz, 2018
Vollzeit / Full time
We are looking for an experienced   Customer Service Representative  (f/m) to provide excellent service towards customers and internal within the organization. The Customer Service Representative is active in the Customer Service Department. This department is charged with all administrative tasks related to the stocking, storing and issuing of goods and having goods transported. The goal is to increase customer satisfaction, loyalty and retention and to meet their expectations. The Customer Service Representative hierarchically comes under the head of the department (Branch Manager). The tasks of Customer Service Representative do not include managerial tasks. Job targets and responsibilities Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Follow service procedures, policies and standards Maintain an orderly workflow according to priorities Administrative processing of shipments. Checks whether a file is complete, takes action (internally/externally) in case of incompleteness in order to complete the file; Enters shipment data and, insofar as applicable, records transport agreements made by telephone, fax, e-mail or otherwise in the system on the basis of the information provided; Responsible for the dispatch of (transport) documents; Provides information to internal and external interested parties, such as shipment and transport instructions and pre-alerts and information required by customers; If applicable, coordinates the order of performing the activities together with his direct supervisor; Performs other administrative duties; Files away the files. Job requirements In order to qualify for this versatile and challenging position, required are at least the following criteria: Proven working experience in providing customer service support Experienced in international logistics Accuracy required for a correct administrative processing Proficiency in German and English Working knowledge of customer service software, databases and tools Awareness of industry’s latest technology trends and applications Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills Able to set priorities with regard to his duties. Terms of employment Location: Frankfurt area Remunerations: competitive   Are you looking for this international logistics role? Then please send your CV (preferred in English) to Mr. S. Tatsumi  s.tatsumi@fuji-logistics.com   Fuji Logistics Europe B.V. Frankfurt Branch | Mr. Shinji Tatsumi | Ferdinand-Porsche-Ring 13-17 | 63110 Rodgau phone: +49 6106 8483001 | s.tatsumi@fuji-logistics.com